Don’t waste time. SolarWinds® Dameware Remote Everywhere (DRE) typically connects to workstations in less than eight seconds to help you save time.
DRE is designed to help keep user data safe via advanced encryption protocols and support for two-factor authentication, as well as multilevel permissions.
Remotely connect to out-of-band computers with Wake-on-LAN support.
Get almost all the information you need to resolve an issue at the beginning of a support session. DRE gives you system info, BIOS, and device details, in addition to Windows event logs and updates.
DRE allows you to take screenshots and record during the active session. Add notes to the end user’s request or to session details. You can also save recorded sessions in the cloud.
Gain greater insight into your help desk team’s performance. DRE gives you session details, technician performance information, and end users’ survey summaries.
Do you need to ask end users about their problems? Connect with them via pre-session or in-session chat, use VoIP, or make a video call without interrupting active sessions. All messages are automatically saved in session logs.
End users can request help through the DRE agent. Once requested, add notes to a ticket and assign it as needed.
Gain visibility into workstations with multiple monitors. DRE allows you to switch between end users’ monitors with a single click.