ITIL makes IT Service Management easier Align your IT services with your business’s needs by using ITIL best practices
IT Service Management (ITSM) is the strategy you use to manage the services you deliver to your business. ITIL is about how you use ITSM.
ITIL is the world’s most widely accepted IT service lol世界总决赛下注 methodology–call it best practices for ITSM. Companies can adopt ITIL principles in a variety of ways. They can follow ITIL policies exactly as specified, or because the descriptions, checklists, tasks, and procedures offered by ITIL-based software are flexible, many businesses choose to incorporate only those ITIL best practices most applicable to their specific business needs. Others may even opt to tailor or modify various ITIL practices to address their unique requirements.
The use of ITIL-aligned solutions is unique to each organization. SolarWinds Service Desk gives you the power to assess your employees' needs and fulfill those needs by visualizing the full incident lifecycle. Combine incidents and impacted assets with relevant solutions articles. With ITIL best practices in mind, you can easily escalate incidents to a problem or associate t