ITSM that is easy to use and smart. Seriously. Supporting the business is the goal of every great IT pro. Let us show you how you can do even more with ITSM.
With cloud-based IT Service Management software, you can simplify daily IT tasks, better connect with employees, and help drive your business productivity.
Information Technology Service Management (ITSM) is a collection of IT lol世界总决赛下注 processes that enable your organization to design, deliver, support, and manage IT services. Organizations that implement an ITSM strategy view IT as a service provider that focuses on delivering quality services to their businesses and employees.
ITSM is no longer the domain of just large enterprises. Businesses of all sizes increasingly depend on technology to achieve optimal levels of productivity and efficiency, and drive business outcomes and success. Robust ITSM software can help your organization align IT services with business needs while also providing value to your internal customers—employees. SolarWinds ITSM solutions help you deliver exceptional service every day.
Here are some of the top benefits of ITSM tools to your organization:
- Streamlined Communication for Service Delivery: Do away with long and misguided email chains between requesters and service providers.
- Save Time and Money: Provide solutions as quickly as possible so employees can get back to business.
- Unified Platform for Seamless Employee Experience: Connect employees to solutions from any department.
- Work Smarter, Not Harder: Create a better employee experience and more efficient service delivery with artificial intelligence, workflow and ticket automations, and flexible service desk engagement methods like live chat and mobile.
- 360-Degree View of Service Data: Create harmony in a sea of dissonant data. Use a single platform to track every IT asset, connecting them with incidents, changes, users, and services that affect your organization.
ITSM: Start Your Digital Transformation Here
ITSM: Start Your Digital Transformation Here
How to Budget for Evolving Technology Needs
How to Budget for Evolving Technology Needs
Creating an ITSM budget is one of the most challenging efforts inside any IT organization. As companies work to integrate traditional “workstations” with BYOD and remote/mobile workforces, managing the process of IT budgeting is shifting as well. As the “face” of the entire IT organization, the IT service and support team has a unique opportunity—and responsibility—to better understand the needs of the company and industry implications that can come from budgeting decisions.
Let the Service Portal Be Your New Best Friend
Let the Service Portal Be Your New Best Friend
There are a lot of advantages in using the service portal over email and IT support phone lines. The service portal allows the service desk to collect complete information about every ticket, eliminating much of the back-and-forth that comes with traditional support communication. It can also connect employees to self-service options, if they choose.
But don’t just take our word for it. We surveyed over 300 IT pros like you to learn how their users submit tickets and requests, and whether or not the service portal has made a tangible impact within their organization.
See ITSM in action
See ITSM in action
DPR Construction uses SolarWinds Service Desk, formerly Samanage, to connect its employees to all their technology needs. They’ve integrated their IT asset lol世界总决赛下注 strategy and service desk software with other ITSM tools and applications used throughout the organization, providing a unified experience.
Watch the DPR team describe how technology contributes to an award-winning culture in their organization, and how they’ve built a strategy around technology integration with everything that all their teams use.
“Users love it because they have that interaction as opposed to emailing into the black hole. They use the service catalog to give us all the information we need. No back and forth. Job done. Happy days.”
“Samanage is nice and easy, and it’s all in one place. We can tie assets to people and locations, plus we have the entire service history on each one. That makes it very easy to track trends.”