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Help end users make the transition from working in the office to working remotely an easy one. With the right help desk and remote support software, your end users should continue to see great support happen regardless of where they’re located. Your IT team needs to be able to ensure time to resolution is even faster. With the right remote workforce tools, your remote workers can maintain productivity and keep your organization moving forward.

Now more than ever, time is your most valuable asset, so ensure you and your IT team have the right tools in place. Automated ticket assignment, problem details in the ticket workflow, and the ability to connect via chat or video all can help ensure you’re tackling problems as quickly as they arise. IT ensures work continues as usual, even when it’s performed across hundreds of separate locations, and at everything from kitchen tables to in-home offices.

To make this magic happen, you’ll need to rely on a full set of capabilities, not just a suite of tools. Ensure you’re able to support your newly distributed workforce by:

• Connecting with your end users quickly – Many end users new to remote work and trying to complete their workload under these new conditions can be stressful. Ensure you can connect with them and their devices easily.
• Communicate with your IT teammates to coordinate tasks, handoffs, resolutions—and flag new problems as trends versus anomalies.
• Keep everything patched and know what’s lagging behind the latest patches (and why).